A: No, PS2 and PS3 use entirely different systems when it comes to design and previous drawings will not carry over. This does not mean your old drawings will be deleted however. PS2 will continue to be supported into the foreseeable future and will be active alongside PS3. It is greatly encouraged to make the jump to PS3 going forward, however, as it improves in many areas that PS2 was lacking in.
A: No, all three are separate websites and do not share login details. However, if you’ve made a PS2 account prior to the launch of PS3 (February 3, 2025) your PS2 account will automatically be mirrored over to PS3 and you should be able to login without issue. If you make a PS2 account after PS3 launches, you can still make a new PS3 account yourself with the same information that you used for PS2 and they won’t conflict with each other.
A: PS3 updates will be applied automatically every time you re-enter the site or refresh it. However, on very rare occasions you might notice a red dot by your username drop down at the upper right corner of the screen. This means that a new major update or bug fix has been implemented in the software and is ready to install. Clicking on it will reveal a new option named New Update Available. Click it to restart the website and install the update. PS3 does this automatically, however, and this will generally only happen if the program receives an update while you’re using it.
A: Yes, there are discounts when you reach certain quantities and they will be applied to the specific plate that reaches those certain quantities. The discounts occur at the following tiers: 10-24, 25-49, and 50-100.
A: Yes, there is a very small price increase when switching to engraving due to production time costs.
A: This report is a cut down and simplified report that can be used for design approval and proofing within your organization.
A: In order to allow the added user to make edits to the project, you need to check the Admin box on their row within the users list. Without this enabled, they will only have viewing privileges.
A: To select multiple connectors at once, simply hold the Shift key while clicking every connector you want to edit the label of. Next, edit their label settings in the Product Properties Panel making sure to hit the Enter key to confirm all adjustments.
A: To duplicate connectors, click on the connector you wish to duplicate and then click the blue Duplicate button in the View and Arrangement Tool Cluster. To align and distribute connectors, first hold the Shift key and select all of the connectors that you’d like to align and distribute evenly. Then click the blue Align and Distribute drop down buttons and select the arrangement that you’d like. Please note, align and distribute will not be visible until you’ve selected multiple connectors.
A: This is a very rare issue in the Google Chrome web browser which occurs due to how the browser loads images. This can be resolved easily by simply refreshing the page.
A: This is caused when highlighting the text of a connector and then dragging said connector with the mouse to reposition it. This behavior is similar to other web-based applications where highlighting something and dragging it can duplicate it. To avoid this, ensure there are no connector labels highlighted before you begin repositioning a connector.
A: This very rare error can be caused by a number browser based issues, especially in Chrome. To resolve this error, clear your browser’s cache and restart the browser. Or a much faster solution is to press the F12 Key on your keyboard, then right click the refresh button on your browser’s top bar, and then click on the option to Empty Cache and Hard Reload.
A: This occurs when duplicating large amounts of connectors. Let’s say you duplicate a connector 20 times, clicking the undo button will remove all of them as the duplication was done in a single step. Clicking undo and then redo again and again will eventually mix up the step instructions which will cause connector positions to become jumbled or disappear. There is a limit to the amount of data that PS3 can process in one step. If you’re encountering this issue and require a large amount of connectors, try slightly cutting down the amount of connectors you’re duplicating in one go.
A: If you have any questions regarding Panel Spec, please direct them to our sales team using the email address sales@covid.com or by calling them at 480-966-2221 x1.