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Terms & Conditions

TERMS & CONDITIONS

COVID COMPANY INFORMATION
Covid, Inc.
1723 West 4th Street
Tempe, AZ 85281
Phone Number (480) 966-2221
Toll Free (800) 638-6104
24-Hour Fax (480) 966-6728
Web Site: www.covid.com
e-mail:
sales@covid.com


Payment Terms
Standard payment terms are Visa, MasterCard, American Express, Prepayment, and Net Terms. Net Terms are extended, at Covid’s Discretion, based upon approved credit applications.


Reseller Pricing
Reseller Pricing is only available after receipt of a valid Reseller Certificate and completion and return of the Covid, Inc. Reseller Agreement. Covid reserves the right to change pricing at any time without notice and is not responsible for typographical errors.


Delivery
Covid will determine the best method of shipment unless the customer specifies, in writing, specific shipping instructions. Standard, in stock items will ship within 24-hours from receipt of order, excluding weekends and holidays. Drop-shipments are allowed at no additional charge.


Taxes
All prices are exclusive of any present or future revenue, excise, or sales taxes and any import duty or brokerage fees. All taxes are the responsibility of the Reseller.


Warranty
Covid hardware products are provided with a 2- year parts and labor warranty. Software products are not under warranty. Out of warranty repairs are billed at $75.00 per hour plus parts.


Evaluation Products
Certain stocked items at Covid are available for evaluation by an Authorized Reseller. Evaluation units must have an evaluation purchase order issued by the Reseller. Only Resellers with Net Terms may evaluate products. Evaluation periods are 30 days. The Reseller is responsible for all freight and handling charges associated with the evaluation. If the product is not returned within the evaluation period, Covid will invoice the product and expect payment within 15 days. If the evaluation unit is returned with any damage and is unsellable as new, the Reseller is responsible for full payment of the product. Covid, Inc. has sole discretion in determining whether a product is salable. There are no evaluations on software, special and custom orders.


Delinquent Accounts and Not Sufficient Funds Checks
All delinquent accounts will not be able to place orders or receive product from Covid until complete restitution has been made. A $30.00 returned check fee will be charged for any check returned to Covid as NSF. All costs associated with collecting funds due Covid, including attorneys’ fees and court costs, will be the responsibility of the buyer. Once an account violates agreed payment terms, Covid may institute COD or Prepayment terms and request Cashier’s Checks. Covid reserves the right to charge interest at the rate of 18% per annum on delinquent accounts.

Cancellations
For an order to be cancelled, a written cancellation request must be received by Covid prior to product shipment. Certain products are non-cancelable. Contact Covid for cancelable product information.


Returns
All product returns will be accepted at Covid’s discretion and only with prior approval. To return a product, please contact a Covid representative for a RA number. To receive an RA number customer must be able to present the model number, serial number (if applicable), invoice number, and reason for return. RA numbers are valid for 30 days from their date of issue. Return orders must be shipped to Covid freight prepaid and must reference the issued Covid RA number. Standard, non-custom or non-discontinued products as listed on covid.com are eligible for return and subject to the following conditions:

  • Unopened products in new, resalable condition retuned within 30-days of invoice will be issued no restocking fee.
  • Unopened products in new, resalable condition retuned within 31-90 days of invoice will be issued a 15% restocking fee.
  • Unopened product s in new, resalable condition retuned within 91-120 days of invoice will be issued a 35% restocking fee.
To be considered new and resalable products must not show any type of damage. Evidence of damage includes, but is not limited to, physical damage, scratches, scuffs, paint marks, pull marks, absence of packaging or included materials and attachment of labels or other markings. Custom products are non-returnable. Bulk cable that has been cut by the customer or by Covid, per the customer’s request, is non-returnable. Covid will arrange and pay return freight costs for all defective items when notified within 14-days of invoice. Covid will arrange and pay return freight costs for all Covid incorrect shipments.


Defective Merchandise
Products received that are not in working order may be returned within 14 days for a replacement. For return of defective merchandise, please contact Covid with the model number, serial number, and specific details regarding the product’s defect. Covid will arrange and pay return freight costs for all defective items when notified within 14-days of invoice.


Special and Custom Orders
Any special or custom orders, including OEM products, are non-cancelable orders and non-returnable. Any modification to any Covid product is considered a special and custom order and may not be cancelled or returned.


Choice of Law
Any disputes relating to the Reseller relationship or arising hereunder must be brought in courts of the State of Arizona and Arizona law will be applied.


Enforcement
Failure by Covid, Inc. to enforce any of the terms and conditions of the Reseller Agreement does not constitute a waiver of any portion of the Reseller Agreement.


Intellectual Property and Proprietary Rights
Reseller acknowledges that the products, software, and other items purchased or evaluated hereunder are proprietary to Covid and constitute Covid’s property. Reseller further acknowledges that the trade name(s) and trademark(s) on and relating to the items purchased or evaluated hereunder are Covid’s property. Reseller agrees not to copy, duplicate or reproduce any of this property and use it only as specifically authorized by this agreement.